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FAQ

Is there something I can do to protect my trip against hurricanes?

Are BeachDestinations.com prices for real?

What kind of documents do I need for leaving the country?

I want to go to Mexico with my children, but my wife cannot go. Is there a problem?

Why can’t I get a confirmation for the hotel right away?

Why is my price different than the advertised price?

What does all-inclusive mean?

Do I need travel insurance?

Why don’t you issue paper tickets anymore?

Do I need to confirm my flight?

How do I book my vacation?

I don’t understand the rankings of your hotels. Can you explain?

Are the prices on your site in US Dollars or Canadian Dollars?


Is there something I can do to protect my trip against hurricanes?
YES, there is a way to protect your trip against hurricanes. While no one can predict when and where a hurricane will form, we would not lose too much sleep trying to guess where the next tropical depression takes place. Millions of travelers have visited the charming islands of the Caribbean and the beautiful Mexican shores and enjoyed plenty of cloudless skies. However, if you are travelling during hurricane season (officially, from June 1 to November 30), there is no need to panic. You will have plenty of warning (read more from Frommer's). Financially, you can protect your trip by purchasing regular travel insurance, which will protect you if a natural disaster affects your hometown, your flights, or the destination city. As specified in our Travel Insurance policy, the insurer will pay benefits (according to the schedule of benefits) if a trip is cancelled or interrupted due to any of the following unforeseen reasons:
(b) Inclement Weather conditions causing delay or cancellation of travel;
(c) the Insured’s principal residence being made uninhabitable by fire, flood, vandalism, burglary or Natural Disaster;


Are BeachDestinations.com prices for real?
We would probably ask the same question if we were looking for a beach vacation package and found a site which constantly beats the competition by an average of $200 per person. This is the number one concern people express when booking a vacation through BeachDestinations.com. Understandable. We can explain the low prices through our excellent relationship with our tour operator, Solar Tours, with the airlines, and with the hotels. We understand there is nothing we can do though to prevent you from asking the question: is this too good to be true? However, we can guide you to our customer feedback page, to TravelZoo, TripAdvisor, Budget Travel - all web sites where we advertise or publish our deals. If you call them and ask - they will tell you that we are indeed an honest online travel site. For the extra peace of mind, remember that our credit card submission form is built with the latest secure technologies any e-commerce sites can have. Your information is secure with us.

What kind of documents do I need for leaving the country?
We are not responsible for providing documentation information for your trip. You can access the State department links on our website. We recommend checking with the destination country's consulate in advance before embarking on your trip. Please pay special attention to children traveling with only one parent. For example, Mexico requires a written power of attorney from the absent spouse. Some destinations require that you have a US passport. If you are a non-US citizen or a legal alien resident, you might have additional restrictions, to include re-entry to the United States.

I want to go to Mexico with my children, but my wife cannot go. Is there a problem?
Parents of minor children (under 18 years old) should carefully document legal custody prior to traveling to Mexico. If a minor child is traveling with only one parent, the absent parent should provide notarized consent. If only one parent has legal custody, that parent should be prepared to provide such evidence to airlines and Mexican authorities. In cases in which a minor child is traveling to Mexico alone or in someone else's company, both parents (or the sole, documented custodial parent) should provide notarized consent. Please note that non-US citizens might face different requirements when departing/entering the United States. Please check with INS before committing to any travel plans. Also, you can check State Department’s website for the latest visa requirements http://travel.state.gov/travel/travel_1744.html

Why can’t I get a confirmation for the hotel right away?
Some of the hotels we display may not be available for your requested travel dates. The system is not linked directly to the hotel's inventory. We work with most hotels by reserving a number of rooms for our company. If our room allotments have been exhausted, we have to reconfirm with the hotel. This may cause us to delay a confirmation to you for generally 48 hours. It is always wise to book well in advance of your traveling date – especially during winter peak season and other peak periods throughout the year – to obtain faster confirmation for your room or to find available rooms in the desired hotel.

Why is my price different than the advertised price?

This could happen for a variety of reasons listed below:

• Travel Itinerary: rates quoted in the ad are valid for the period when the lowest airfare price is available - which is generally during weekdays. Different dates selected may result in higher prices - especially when including a weekend day as a travel date. The ad was selected to price from a specific departure city. If you are departing from a different city, your price will vary.

• Seats for lowest fare no longer available: By the time your price your vacation, the flights for your itinerary may no longer have any low-priced seats available.

This amount does not include taxes charged by each country, which vary and can change without notice. Typically, they will be collected at the airport upon your departure. For example, Mexico charges a Foreign Departure Taxes and Tourism Fee - up to $80.00 USD per passenger, depending on your destination.

• Ads generally do not include transfers. If you select transfers, the price will increase.

• Ad rates do not include insurance and shipping options. If you select these, your price will increase.

What does all-inclusive mean?
All Inclusive hotels provide accommodation, all meals, drinks, and entertainment. Not everyone is cut out for all-inclusive travel. Independent travelers may find all-inclusive resorts too isolated, and their planned activities and entertainment too orchestrated. However, if you are you looking for a vacation in which you can put your wallet aside and enjoy surf, sun, and sports – not to mention endless snacking and drinking – an all-inclusive resort may be just what you need for a relaxing holiday. Ideally, you should be able to lock your wallet in the safe all week and not have a bill to settle when you leave. However, since all-inclusive resorts have become stratified – much like cruises – there are differences between all-inclusive resorts. Depending on the price you pay, you might find that some resorts provide buffets while others give the traveler the choice of several a la carte restaurants and 24-hour room service. As far as drinks are concerned, some resorts have unlimited renowned drinks, whereas others give out only local brands. It is a good idea to check out the description of those hotels. Our website provides all-inclusive details for the resorts listed.

Do I need travel insurance?
You don’t have to purchase travel insurance, yet we highly recommend it. For example, if an unforeseen event occurs before your departure and you have to cancel the trip, you will be reimbursed for all or some of the costs. Otherwise, chances are you will pay cancellation fees and lose money. Please read our insurance information before deciding either way.

Why don’t you issue paper tickets anymore?
To reduce costs and save time most airlines prefer to issue e-tickets. It is as safe to purchase e-tickets, as it is to purchase paper ones. Most airlines will charge you extra if you prefer paper tickets. Some airlines or some combinations of airlines require us to issue you paper tickets. In this case, you will not be charged an extra fee.

Do I need to confirm my flight?
It is always a good idea to call the airline 72 hours in advance to confirm your reservation, especially if you booked your vacation months in advance. Once you book a vacation package on our site, you will receive a booking number and you will be able to check the status of your booking on our website.

How do I book my vacation?
We tried to make it as easy as possible for you to price and book your vacations online with us. If you know where you are going, the fast way to book is to go to our homepage and use the booking engine there. Enter your departure city, destination city, travel dates, as well as the number of people traveling. Please note that for each additional room you need to make a separate reservation. Once you entered all the information, you will click ‘Search’ and proceed to the next page. The booking engine will now display the cheapest flight first (although you will not be able to see the air fare) and our default hotel. Please feel free to customize your vacation by selecting your most convenient flight and your hotel of choice. The following screens will give you the option to book a transfer to and from the airport (recommended), book sightseeing tours (if available), and purchase travel insurance. Once you are satisfied with your itinerary, you will then enter your payment information. Then you will be displayed the full itinerary and you will be sent an email confirming your booking. You will then be able to use our site to print electronic tickets receipts and your vouchers.

I don’t understand the rankings of your hotels. Can you explain?
There are many ways to categorize hotels, but the most popular ones are either the categories we use or the stars. If you are not familiar with our system, think of the following: deluxe=five stars; superior first = four stars, superior=three stars plus, moderate=three stars. The description of each hotel gives you a pretty good idea of the amenities offered on site.

Are the prices on your site in US Dollars or Canadian Dollars?
All the prices on our site are in US dollars. We apologize for any inconvenience.


* Sample prices displayed include international and domestic airline tickets as per itinerary and ALL airline-related taxes and fuel surcharges and are per person, based on double occupancy, and are dynamic in nature. Prices do not include insurance or delivery charges which are optional and customizable by the traveler. The airfare portion of the itinerary price is based on economy class, midweek departure. Prices do not include fees for carry on or checked baggage which can add up to $120 per ticket on a roundtrip flight. It also does not include any entrance fees or visa fees that may be charged at international airports. Some cities may charge local taxes that can only be collected by hotel at destination.
Prices were accurate at the time we posted them. Sample prices were for a specific travel date and specific departure airport, as indicated. Your prices will vary according to departure cities and travel dates. We do not control prices (airlines and hotel reservation systems do). Prices may change dynamically and at times significantly numerous times during any given day.
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